Faq’s
What products do you offer at Custom Gift Haven?
We specialize in personalized gifts including bracelets, platters, dog tag necklaces, pocket watches, keychains, jewelry, tumblers, mugs, and more. Each item can be customized to create a unique, meaningful gift.
How do I personalize my order?
Simply select your desired product, and use the personalization options on the product page to add names, dates, messages, or custom designs before adding the item to your cart.
Can I return or exchange a personalized item?
Unfortunately, we do not accept returns or exchanges on personalized items, as each product is custom-made just for you.
What if my order arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We offer refunds ranging from 10% to 100% based on the product’s condition.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. After this window, your order will be processed and cannot be canceled.
How long does it take to process my order?
Our order processing time is 1-5 business days. Once your order is ready, we’ll send you a shipping confirmation with tracking details.
How do I track my order?
Once your order has shipped, you’ll receive an email with a tracking number so you can follow your package’s journey.
Do you ship internationally?
Yes, we offer international shipping! Shipping costs and delivery times vary based on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods available at checkout.
Who can I contact for help with my order?
If you have any questions or need assistance, please reach out to our customer support team at [email protected]. We’re here to help!
