Terms & Conditions

Effective Date: November 10, 2024

Welcome to Custom Gift Haven! By accessing or using our website (https://customgifthaven.com) and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before placing an order. If you have any questions, contact us at [email protected].

1. Use of Website

The content on Custom Gift Haven is for your personal and non-commercial use only.
You agree not to use our website for any unlawful purpose or in violation of these terms.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the site constitutes acceptance of any changes.

2. Products and Personalization

We offer a range of personalized gifts and customization services. All product descriptions, prices, and availability are subject to change without notice.
Personalization details will be produced exactly as entered by you. Please double-check your order details before submission, as we cannot amend or cancel orders once confirmed.
It is your responsibility to ensure all personalization information is accurate. We are not liable for errors in personalization provided by you.

3. Orders and Payment

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.
Payment must be made in full at the time of order. We accept major credit/debit cards and other payment methods as listed on our website.
Payment information must be accurate and complete. We do not store credit card information.

4. Shipping and Delivery

Shipping details, including costs and estimated delivery times, are outlined in our Shipping Policy.
We aim to dispatch personalized products within 3 working days after receiving your personalization details. Delivery times may vary based on your location and shipping method.
We are not responsible for delays caused by incorrect delivery information provided by you or by third-party courier services.
If your item is lost or damaged in transit, please contact us for assistance. Replacement or refund will be provided according to our policy.

5. Returns, Refunds, and Cancellations

Due to the personalized nature of our products, orders cannot be canceled, amended, or refunded once confirmed, unless the item is faulty, damaged, or not as described.
If your personalized product is faulty or damaged, contact us within 7 days of receipt. We will arrange for a replacement or refund as appropriate.
No returns or refunds are available for errors in personalization provided by the customer.

6. Intellectual Property

All content, graphics, logos, and materials on our website are the property of Custom Gift Haven and protected by copyright and intellectual property laws.
You may not reproduce, distribute, or use any content without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Custom Gift Haven shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
We do not guarantee the accuracy, completeness, or reliability of website content and are not liable for any errors or omissions.

8. User Account Responsibility

You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
You agree to provide accurate and current information during registration.

9. Age Restrictions

Our website and services are intended for individuals who can form legally binding contracts. Users under 18 must have appropriate permission and supervision.

10. Indemnification

You agree to indemnify and hold Custom Gift Haven harmless from any claims, damages, or expenses arising from your use of our website or violation of these terms.

11. Governing Law

These Terms & Conditions are governed by the laws of Bangladesh, without regard to its conflict of law principles.

12. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:
Email: [email protected]
Website: https://customgifthaven.com

By using our website and placing an order, you acknowledge that you have read, understood, and agree to these Terms & Conditions.